Refund policy

Refunds & Returns Policy

We want you to love your crystals as much as we do — but if something isn’t quite right, we’re here to help.

Returns

We offer a 14 day return policy, which means you have 14 days from receiving your order to request a return.

To be eligible, your item must be in the same condition you received it — unused, unworn, with tags (if applicable) and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please email us at thecrystalblonde@gmail.com. Once your return is accepted, we’ll send you full instructions on how and where to send your parcel.

Please note: items sent back without first requesting a return cannot be accepted, and return postage is the buyer’s responsibility unless the item arrives damaged or incorrect.

For any questions, you can always reach us at thecrystalblonde@gmail.com.

Damages & Issues

We check every order carefully before it leaves us, but if your item arrives damaged, faulty or incorrect, please contact us straight away (ideally within 5 working days of delivery). Include photos of the item and packaging so we can sort things out quickly and fairly.

Exceptions / Non-Returnable Items

Some items can’t be returned — for example:

  • Custom or personalised pieces

  • Special orders

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, just drop us a message before sending anything back.

Exchanges

Need to swap something? The quickest way is to return your original item (once approved) and place a new order for the one you’d like instead.

Refunds

Once we’ve received and inspected your return, we’ll email to confirm approval. If approved, your refund will be processed to your original payment method. Please note that banks and payment providers may take a few working days to show the refund in your account.

A Note from The Crystal Blonde

Every order is handled with care and intention — from how we wrap it, to how we send it, to how we help if something goes wrong. We’re a small business with big heart, and we want every experience you have with us to feel good, inside and out.