Privacy policy

Privacy Policy

This Privacy Policy describes how www.thecrystalblonde.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with our pages, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information means any information that can identify you as an individual. Below is what we collect and why:

Device Information

  • Examples collected: web browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site.

  • Purpose: to display our website correctly, understand usage, and improve your experience.

  • How it’s collected: automatically via cookies, log files, tags, pixels, and analytics tools.

  • Shared with: Shopify (our ecommerce platform) and advertising partners such as Instagram and Facebook.

Order Information

  • Examples collected: name, billing and shipping addresses, payment details, email address, and phone number.

  • Purpose: to fulfil your order, process payments, arrange delivery, provide invoices and confirmations, communicate with you, prevent fraud, and share updates or offers when consented to.

  • How it’s collected: directly from you during checkout.

  • Shared with: Shopify, Royal Mail or other shipping partners, and advertising tools like Instagram and Facebook when used for retargeting.

Customer Support Information

  • Purpose: to provide support and respond to your queries.

  • How it’s collected: when you contact us via email or forms on our site.

Minors

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us to request its deletion.

Sharing Personal Information

We share information with trusted service providers who help us operate our store and fulfil orders, including:

  • Shopify, which powers our store. Read Shopify’s Privacy Policy.

  • Delivery and logistics partners, who handle your parcels.

  • Advertising platforms, to show relevant promotions.

We may also share information where required by law or to protect our rights.

Behavioural Advertising

We use your information to show you relevant ads and offers based on your interests. This may involve cookies and analytics tools.

Examples:

  • Google Analytics helps us understand website traffic. Read more here. You can opt out here.

  • Facebook Ads and other platforms may use information about how you interact with our Site.

To learn more about targeted advertising or to opt out, visit:

Using Your Personal Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer service and support

  • Communicate updates, promotions, or new products (if you’ve opted in)

  • Improve and personalise your shopping experience

Lawful Basis for Processing (UK & EEA)

Under the UK GDPR and Data Protection Act 2018, we process your personal data on the following lawful bases:

  • Your consent

  • Performance of a contract (to fulfil your purchase)

  • Compliance with legal obligations

  • Our legitimate interests (for example, to improve services or prevent fraud)

Data Retention

We retain order information for our records unless and until you request its deletion. You may contact us at any time to request removal or correction of your data.

Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects.
Shopify may use limited automated systems (for example, temporary IP blacklists to prevent fraud), which have no significant effect on users.

Your Rights (UK & EEA Customers)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain processing

  • Withdraw consent at any time

  • Request data portability

To exercise these rights, please email thecrystalblonde@gmail.com.

Your information may be stored and processed outside the UK or EEA (for example, by Shopify’s servers in Canada or the US). Shopify ensures compliance through data transfer safeguards described in their GDPR Whitepaper.

Cookies

Cookies are small text files stored on your device to improve your browsing experience. They help our Site remember preferences and analyse performance.

You can manage or delete cookies in your browser settings. Note that disabling cookies may affect site functionality.

For more information on cookies and how to control them, visit www.allaboutcookies.org.

Do Not Track

Because there’s currently no consistent industry standard for responding to “Do Not Track” signals, our Site does not alter data collection practices in response to these signals.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page.

Last updated: October 2025

Contact Us

For questions, data access requests, or complaints, please contact:
The Crystal Blonde
Email: thecrystalblonde@gmail.com

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK supervisory authority for data protection: www.ico.org.uk.